Guest Relations Marketing will be extending our ‘Zealotry Marketing’ practice by taking on a new assignment – handling online customer service issues for client Milani Cosmetics. This assignment is an unusual twist for a traditional marketing or ad agency. Typically, agencies handle the external media brand communications, but not the follow-up.
In this particular case, Milani views the online service as a logical extension to the social media work already being handled by GRM. Our ability to respond quickly and in brand voice was critical to their decision to place this additional program with GRM.
For us, it is a validation of not only our relationship and work to-date with Milani, but the increasing value of building marketing from the basis of referral. As we like to say, turning customers into Zealots.