email-etiquette-300a

If you take the time to send email to someone, this is not the way to respond.
Especially if you are asking for information or action to be taken.

“This mailbox is exclusively used to distribute outgoing email. Unfortunately, email sent to this mailbox will not be reviewed or responded to. If you are attempting to contact  Customer Support, please visit our support site locate at https://www.wellsfargo.com/help.”‘

Um, Wells Fargo. You, in fact contacted me. What is unfortunate is I’m sharing this as a poor example of customer engagement.  If it was worth sending, it was worth having an employee manage responses.  Finish the drill, Wells Fargo.

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